Managed IT Services vs. Traditional IT Support
A Clear Choice for Your Business's Stability & Growth
Understanding the difference between reactive "break-fix" IT support and proactive "managed services" is crucial for your business's long-term health. Discover why a managed approach offers superior stability, security, and predictability.
| Feature | Traditional "Break-Fix" IT | SALIS Managed IT Services |
|---|---|---|
| Approach | Reactive (fix when broken) | Proactive (prevent issues) |
| Cost Model | Unpredictable hourly rates | Predictable monthly fees |
| Downtime | Frequent & Extended | Minimized & Rapid Recovery |
| Security | Ad-hoc & Vulnerable | Integrated & Continuous |
| Strategic Alignment | Limited | Aligned with Business Goals |
| Relationship | Transactional | Dedicated Partnership |
Our Managed Service Tiers: Your Path to Optimized IT
SALIS offers two comprehensive managed service tiers, meticulously designed to scale with your business or charity. Each tier provides a robust foundation of proactive support, security, and strategic guidance, ensuring your IT infrastructure is always optimized and contributing to your success.
Ideal for micro-businesses & startups (1-5 users) or small charities with essential IT needs.
- Responsive Remote Helpdesk Support (Tier 1)
- Proactive System Monitoring & Patching
- Essential Cybersecurity (Antivirus, Basic Firewall Mgmt)
- Microsoft 365 Licensing & Basic Administration
- Cloud Backup for Microsoft 365 Data
- Secure Password Management Solution
- Initial IT Health Check & Recommendations
Perfect for growing SMEs & charities (5-25 users) seeking enhanced productivity and security.
- All Foundation Features Included
- Extended Helpdesk Support (Tier 1 & 2)
- Advanced Cybersecurity (MFA, Endpoint Protection, Monthly Cyber Audit)
- Comprehensive Data Backup & Disaster Recovery Planning
- Hardware & Software Procurement Advice
- Quarterly IT Strategy Reviews (basic alignment)
- Limited On-site Support (e.g., 1-2 hours/month within East Midlands)
- Staff Awareness Training Session (Annual)