Your Comprehensive IT Service Guide
Understanding SALIS Managed Service Tiers & Flexible Offerings
At SALIS, we believe in providing IT solutions that are as unique as your business. Our service guide outlines our core managed service tiers and flexible add-on options, designed to provide predictable support and strategic growth for SMEs and charities.
Our Managed Service Tiers
Foundation Tier
Ideal for micro-businesses & startups (1-5 users) or small charities with essential IT needs, providing a solid base of support and security.
£30-£50 / user / month
- Responsive Remote Helpdesk Support (Tier 1)
- Proactive System Monitoring & Patching
- Essential Cybersecurity (Antivirus, Basic Firewall Mgmt)
- Microsoft 365 Licensing & Basic Administration
- Cloud Backup for Microsoft 365 Data
- Secure Password Management Solution
- Initial IT Health Check & Recommendations
Growth Tier
Perfect for growing SMEs & charities (5-25 users) seeking enhanced productivity, advanced security, and strategic guidance.
£50-£80 / user / month
- All Foundation Features Included
- Extended Helpdesk Support (Tier 1 & 2)
- Advanced Cybersecurity (MFA, Endpoint Protection, Monthly Cyber Audit)
- Comprehensive Data Backup & Disaster Recovery Planning
- Hardware & Software Procurement Advice
- Quarterly IT Strategy Reviews (basic alignment)
- Limited On-site Support (e.g., 1-2 hours/month within East Midlands)
- Staff Awareness Training Session (Annual)
À La Carte Services (Add-ons)
Beyond our core tiers, we offer flexible add-on services to perfectly tailor your IT support to specific needs.
Cloud Solutions
- Cloud Migration (Azure, AWS, Google Cloud)
- Cloud Infrastructure Management
- Cloud Cost Optimization
Network & Infrastructure
- Network Design & Implementation
- Wireless Solutions
- Server Management
Advanced Security
- Penetration Testing
- Security Awareness Training (Advanced)
- Compliance Consulting (e.g., GDPR)
Data Management
- Advanced Data Backup & Recovery
- Database Administration
- Data Archiving Solutions
Custom Development & Integration
- Scripting & Automation
- API Integrations
- Bespoke Software Solutions
Training & Consulting
- On-demand IT Training
- Strategic IT Consulting
- Digital Transformation Workshops